Reference

How keren89 Handles Your Personal Data

Your account data, payment details and browsing behaviour on keren89 are handled with a clear set of rules — not guesswork.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlYour right to access or delete data

Explore the Lobby Read FAQ

What We Collect and Why It Matters

keren89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you enter directly — your name, email address, phone number and the wallet identifier linked to your DANA, OVO or GoPay account. That wallet data is used only to process your deposits and withdrawals; we do not

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sell it or pass it to third-party marketers. Beyond account fields, we gather session data: device type, browser version and the pages you visit inside the lobby. This helps us keep the mobile experience consistent whether you switch from your phone in Bandung to a desktop
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browser later. We also log transaction records as required by the payment rails we operate on. Retention periods follow what local law and our payment processors require — when data is no longer needed for those purposes, we remove it. You can ask us what we
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hold on your account at any time by contacting support. Any request tied to a DANA, OVO or GoPay wallet will be verified against your registered account before we make changes, so your wallet details stay protected from unauthorised access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, meaning your account credentials and wallet identifiers are not stored as plain text. Session cookies are used to keep you logged in across pages — you can clear these through your browser settings at any time without losing your account. Retention of your data follows what the payment processors for DANA, OVO and GoPay require, plus any obligations under applicable law in eligible regions.

Encryption in Transit

All data moving between your device and our servers is encrypted. This covers login credentials, wallet identifiers for DANA, OVO and GoPay, and session tokens on every page.

Cookie Controls

We use session cookies to maintain your login state and functional cookies to remember your preferred lobby view. You can manage or clear cookies through your browser settings at any time.

Data Retention Policy

We keep your account and transaction data only as long as needed for payment processing and any legal obligations in supported regions. After that period, data is deleted or anonymised.

Access and Correction Rights

You can request a copy of the data we hold on your account, ask us to correct inaccurate fields, or ask us to delete your account entirely, subject to legal retention requirements.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Have a question about what we hold, or want to update something on your account? Our support team handles data and privacy requests through the channels below. For wallet-linked queries — such as a DANA or OVO account change — keep your registered phone number ready so we can verify it's you before making any update.

Common Questions About Your Data Rights

These are the questions we hear most from account holders about how their personal data is managed on keren89. If yours isn't here, reach out through live chat or email and we'll respond with the specifics of your account.

We collect your name, email address, phone number and the wallet ID linked to your DANA, OVO or GoPay account. We also log device type and session activity for security and service purposes.

Your wallet identifiers are shared only with the payment processor needed to complete your transaction. We do not sell wallet data or pass it to advertising or marketing third parties.

Retention follows the requirements of our payment processors and applicable law in eligible regions. When data is no longer required for those purposes, we delete or anonymise it from our systems.

Yes. Contact us through live chat or email, confirm your identity with your registered phone number, and we will provide a summary of the personal data held on your account.

Send a deletion request via email or live chat. We will verify your identity first, then close the account and remove data not required by legal or payment-processor retention obligations.

We use session and functional cookies to keep your login active and remember lobby preferences. You can clear or block cookies through your browser settings; this will log you out of the current session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoIndonesia OVO Help 512 InfoFAQ

How keren89 Handles Your Personal Data

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Data Retention Policy

Access and Correction Rights

Contact Us About Your Data

Common Questions About Your Data Rights

01 What personal data does keren89 collect when I open an account?

02 Is my DANA or OVO wallet information shared with anyone outside keren89?

03 How long does keren89 keep my account and transaction data?

04 Can I request a copy of the data keren89 holds on me?

05 How do I ask keren89 to delete my account and personal data?

06 Does keren89 use cookies and can I turn them off?

Privacy Policy

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